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 F.A.Q.
 
  F.A.Q.
   
 
 
 
 
  F.A.Q.
 
 
1.What is working time
09:00-18:00 (GMT+8 Beijing), from Monday to Friday.

2.How to place an order?
(1):Refer to our web site first, then inform us by e-mail or phone call of what models you will be interested at.
(2):We will make offers respectively for your study.
(3):Negotiate the price , the purchasing quantity, then we will give you our P/I for your approval.
(4):Need you to organize the payment ( 30% deposit first for bulk orders; if for samples, full payment). Once received your payment, we will organize products, samples and shipments ASAP.

3.How to make instant contact?
For any query or problem, please contact us via MSN messenger of abinsary
@hotmail.com or Skype: sippbx, you also may send mail to sales@realtonetech.com

4.How to make a instant payment?(only for samples and a small amount)
Like to suggest you to use western union or PayPal, which only takes a few minutes to get your payments.

5.How to make payment?.
T/T,Paypal, MoneyGram, Western Union;

6. Are you qualified with OEM orders?

Yes, for OEM order we require MOQ,the quantity will depend on the product;

7. What is the lead time?

We have stock for sample device every day, for order around 15 days;

8. How to ship goods to customers?

Basically, we send goods by DHL, UPS,Fedex,EMS, if customers have forwarder in china we also can send goods to them;

9. What is the difference for 4 to 96 FXS/FXO ports voip gateway?

4 to 96 FXS/FXO ports gateways have same software and functions, only different ports;

10. 4 to 96 ports VoIP gateway can support which VoIP protocols?

SIP and MGCP;

11. 4 to 96 ports VoIP Gateway can be compatible with hosted IP PBX system like Asterisk,3CX?

Yes, our voip gateway compatible with Asterisk,3CX IPPBX, we have many customers providing Aasterisk + SIP gateway solutions for call center, hotel, school, office IPPBX system;

12. 4 to 96FXO ports gateways can be used for calling card and call termination?

Yes, 4 to 96 FXS ports gateway can work for calling card and call termination with PSTN lines, or GSM/CDMA terminals;

13. E1/T1 Trunk gateway can support which signalling and protocol?

E1/T1 trunk gateway support ISDN PRI Signalling, and SIP protocol;

 

 

 

 

 
 
 
 
 
 

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